Privacy Policy

At Geocakes, the privacy and protection of your Personal Data is very important to us. Geocakes is committed to complying with the legislation in force at all times and to processing your personal data in accordance with this privacy policy. Geocakes is a company whose activity is built on trust and transparency in our day-to-day relationship with our customers. The privacy of the data you entrust to us is a priority for us.
This Privacy and Data Protection Policy explains the terms under which Geocakes processes customers' personal data, as well as the rights that apply in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of the European Union – the General Data Protection Regulation (GDPR) – and other applicable national legislation on privacy and data protection.
Geocakes respects your preferences regarding the collection and use of your personal data, as well as its protection.
All information and personal data requested will be used by www.geocakes.com, owned by Geocakes, to process your order, for use in marketing campaigns, prize draws or newsletters, in order to provide you with a better customer service.
We use your personal data always with principles of transparency and to ensure that we provide you with the best possible service.

Definitions:

Personal Data: any information relating to an identified or identifiable natural person ("Data Subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Processing of personal data: an operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Data Controller: the natural or legal person who determines the purposes and means of the processing of personal data.
Supervisory Authority: the independent public authority which, in the case of Portugal, is the National Data Protection Commission (CNPD), responsible for monitoring the correct application of the legislation on the protection of personal data.

Cookies: computer files containing a sequence of numbers and letters that uniquely identify a user's internet access device, but which may also contain other information, such as their browsing preferences on a given site. Cookies are downloaded to the internet access device via the browser when certain sites are accessed.

Entity Responsible for Data Processing

The entity responsible for data processing is Geocakes.

Principles observed:

In the data processing carried out by Geocakes, the following principles are observed: lawfulness, fairness and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity, confidentiality and accountability.

How is your data used?

The data collected is used to process your request, manage your account and, if you agree, to send you information by email about other products and services we believe may be of interest to you.
We use the information collected to personalise your future visits to our site.

However, your personal data may be used for other processing operations within legal limits. In particular, your personal data may be processed for the following purposes:

When you carry out purchase processes for products sold on this site, including the conclusion of agreements for the purchase of products, we collect your personal data on the purchase form solely for the purposes of selling, picking and shipping the products you have ordered;
When you request customer service assistance, we collect your personal data solely for the purpose of providing you with the Customer Support services relevant to this site and to the assistance requested;
When you request technical assistance, we collect your personal data for the purpose of providing you with information about the site;
When you save a delivery address, we collect your personal data in order to simplify the placing of your future orders.

Please notify us of any change relating to your personal data in your personal area.
Unless otherwise provided, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data will only be disclosed to third parties when necessary to process an order.

Your personal data will be disclosed to natural or legal persons in order to:

Process electronic payments, via credit/debit cards,
Process product sales,
Pick, pack and dispatch products,
Resolve issues related to the sale of products,
Receive payments for product purchases,
Process product returns.

Your personal data may be disclosed to the police or judicial authorities, in accordance with applicable laws and regulations, upon a formal request from such authorities, for the purposes of fraud prevention (anti-fraud services).
In the circumstances mentioned above, your consent for data processing will not be specifically requested.
We would like to inform you that Geocakes processes its users' personal data only for purposes strictly related to the provision of services through this site.
www.geocakes.com may have access to personal data of third parties that are disclosed by users of this site. For example, when a user purchases a product to be sent to a friend, when the user paying for the product is different from the recipient of the product, or when a user wishes to recommend a service provided on this site, or the purchase of a specific product published on this site, to a friend.
In all cases where you have to disclose third-party information, you must obtain their consent before providing us with the personal data and inform them about our Privacy Policy. The user will be solely responsible for the disclosure of third-party information and data, as well as any unlawful and incompatible use of such data, where consent has not been given.
In the event of disclosure of sensitive/confidential data to www.geocakes.com, the user is solely responsible for the disclosure and unlawful use of such data by third parties.

Marketing

We would like to be able to send you information about our products and services that may be, or may become, of interest to you. If you have previously given your consent, you may always choose to withdraw it at any time, by written communication to the email address provided. You always have the right not to be contacted for marketing campaigns.

Access to and correction of your information

We want to be sure of the accuracy and reliability of the information we hold about you. We rely on the customer to provide us with accurate and complete information, allowing us to keep your data up to date.
The customer has the right to withdraw their consent at any time, without affecting the lawfulness of processing carried out on the basis of consent previously given. They also have the right to request access from Geocakes to the personal data concerning them, rectification or erasure thereof, restriction of or objection to its processing, and data portability.

Rights of personal data subjects

Geocakes guarantees its customers the exercise of the rights of access, rectification, objection, erasure and restriction of processing of their respective personal data.

You have the right to exercise the following rights:

Right to information: request additional information about our use of your personal data;
Right of access: access or request access to the personal data you have provided to us;
Right to portability: request the transmission of the personal data you have provided to us;
Right to rectification: request the correction or updating of your personal data;
Right to erasure: request the erasure of your personal data, where permitted by law or contract;
Right to restriction: request the restriction of how we use your personal data while we correct it or clarify any doubts about its content or our use of it;
Right to object: we provide a channel through which you can contest decisions based on your personal data.

You also have the right to withdraw or change, at any time, the consent you have given us to use your personal data, where such consent has legitimised its use.
To exercise your personal data protection rights, or whenever you have any questions about our use of your personal data, please contact us at geral@geocakes.com.

How to exercise your rights:

You may file a complaint with the National Data Protection Commission (CNPD) – Address: Av. D. Carlos I, 134, 1º, 1200-651 Lisbon, Portugal – Phone: +351 213 928 400 – Fax: +351 213 976 832 – Email: geral@cnpd.pt.
Customers may exercise the rights mentioned above by written communication sent to the address of the Official Store indicated on this site, as well as directly to the National Data Protection Commission.

Data Retention:

Your personal data is retained only for the period necessary to provide the service or to comply with legal obligations.
Traffic data may be retained for the period during which an invoice can be legally contested or payment claimed, as well as for the periods legally established for forensic investigation and criminal legal proceedings.

Subcontractors

In carrying out its activity, Geocakes may use third parties – subcontractors – to provide certain services, which may involve access to data subjects' personal data. In these circumstances, Geocakes ensures that appropriate technical and organisational measures are adopted, so as to ensure that the subcontracted entities meet the applicable legal requirements and offer adequate guarantees regarding data protection.

Security

Geocakes guarantees levels of security and protection for data subjects' personal data.
To this end, it adopts technical and organisational security measures to protect personal data against loss, disclosure, alteration, processing or unauthorised access, as well as against any other form of unlawful processing. However, we recommend that your computer be equipped with software designed to protect it during the transmission and receipt of data, such as up-to-date antivirus systems, and that your browser take appropriate measures to ensure the security of data transmission.

Use of Cookies

On its site, Geocakes uses cookies to improve the performance and browsing experience of data subjects. On the one hand, this increases the speed and efficiency of the response; on the other, it eliminates the need to repeatedly enter the same information.
Cookies are issued by our servers and no one else can access the information they contain.
Only www.geocakes.com has access to the information collected by cookies, on a collective and anonymous basis, in order to optimise its services and those of this site to meet the needs and preferences of customers, as well as to personalise the preparation of web pages.
The cookies used are encrypted using a private key, to which only the platform administrators have access.
Acceptance of our automatic data collection procedures and the use of cookies is necessary to make the most of the many resources and services offered through this site, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the resources and services we offer.
We use cookies for catalogue browsing functions, online product purchases and the provision of services reserved for registered users.

Changes to the Privacy and Personal Data Protection Policy

Geocakes may update or make changes to this privacy policy, and such changes will be duly publicised.
The customer is subject to the principles and terms in force on the date of their order, unless the law or the competent authority requires any changes thereto.
We recommend visiting this page regularly to keep informed of any changes to our privacy policy.

Copyright

All images and photographs on the website www.geocakes.com are protected, and their use without prior authorisation is subject to legal action.

Dispute Resolution

Customers may also refer to the following national consumer dispute resolution bodies:

Consumer Dispute Arbitration Centre of Lisbon
http://www.centroarbitragemlisboa.pt/

CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
http://www.ciab.pt/pt/

CNIACC – National Centre for Consumer Dispute Information and Arbitration
http://www.arbitragemdeconsumo.org/

Coimbra District Consumer Dispute Arbitration Centre
http://www.centrodearbitragemdecoimbra.com

Algarve Consumer Dispute Information, Mediation and Arbitration Centre
http://www.consumoalgarve.pt

Porto Consumer Information and Arbitration Centre
http://www.cicap.pt

05-11-2021