General considerations
This document establishes the pre-contractual information relating to distance contracts made on the website www.geocakes.com under article 4 of Decree-Law no. 24/2014, of February 14.
Browsing the Geocakes website, as well as purchasing any product, presupposes acceptance of the following information and general terms and conditions of sale. If you do not fully accept any of the terms and conditions set forth, you should not access or use our website.
Users may use the website without registering. However, some of the website's features may require registration.
All information provided by the User must be correct and truthful. The User must update the information provided whenever it undergoes any changes. The User is responsible for any false, incomplete, or incorrect statements made and for any damages that may be caused to the company or third parties by the information provided.
We decline any liability for any damage resulting from the improper or negligent use of the password set by the User to access their account. The User must ensure the confidentiality of their password.
Registered Users will have access to a personal area with the information they provided upon registration. Through registration, Users can access their account information and make changes or permanently delete it. They can view their orders, returns, and communications with the company.
The products sold by Geocakes Unipessoal, Lda, located at EN353, S/n, Junto ao Chafariz, Senhora da Graça, 6060-191 Idanha-a-Nova, with the taxpayer/commercial registration number 513 898 174, are available on the website.
The information about the products presented on the website is intended only to provide a brief informative summary for the visitor's convenience and information.

Users expressly accept and acknowledge that:
- The photographs presented on the Website are for illustrative purposes only, and you should consult detailed information about the products and their respective characteristics/specifications;
- The price displayed is the recommended price, however, there may be spelling errors for which we cannot guarantee the supply, if this is the case;
- We will make every reasonable effort to include accurate and up-to-date product information on the Site. However, we cannot guarantee;
- We do not guarantee that the items included on the Site will be in stock, nor do we assume responsibility for discontinued items.

All content made available on the website is the property of GEOCAKES and must not be shared or used without the express written authorization of Geocakes.
Please read all information about our guides, terms and agreements carefully.
We reserve the right to change the Terms and Conditions of Service at any time without prior notice.

Personal Data and Data Security
Please see our Privacy Policy and Cookie Policy.

Orders
After receiving the order, the User will receive confirmation by email, which, however, does not constitute final acceptance. The order is considered accepted as soon as we confirm acceptance via email or by shipping the merchandise.
For final acceptance, the User must make full payment, including shipping costs, and send us an email with proof of payment.
If the User has not made the payment within 3 days, their order will be canceled.
If the amount paid does not correspond to the total amount of the order, in particular if the amount paid is lower, and if the customer does not pay the total amount within 3 business days, a credit note for the amount paid to date will be issued and the order will be cancelled.

Payment Methods
- Bank transfer: PT50 0045 4050 4027 9265 9032 4.
- Multibanco Reference: the order will only be completed after payment of the reference generated by easypay.
- Chargeable (add cost) the order is processed automatically.
- Paypal, MBWay and Credit Cards.

Expedition
Orders can be picked up at our facilities (free of charge).
Via CTT Expresso or Other:
In addition, delivery costs, calculated automatically based on weight, for food at room temperature;
Party cakes are not sent by carrier, they can be delivered, subject to availability, in the Idanha-a-Nova/Castelo Branco region, at a cost of €0.75 per km.
All items have a preparation period, so advance ordering is recommended.
Processing time may vary depending on existing inventory and quantity ordered.
For home deliveries, you will receive a delivery confirmation email (sent as soon as your purchase leaves our warehouse).
The carrier may contact you by text message or email to inform you about your order's delivery. We currently offer free shipping on orders over €49.99.

Damaged or delayed orders
Geocakes is responsible for delivering products in good condition.
In the event that orders are not delivered in the proper conditions, the user must indicate the information to the carrier at the time of delivery and in writing ( reservation by the Recipient), keeping evidence in your possession. You must then send an email to geral@geocakes.com informing what happened and providing proof of the observation.
After review, the complaint will be granted or denied. If the complaint is granted, Geocakes will grant the customer a credit equal to the value of the product, which can be used to purchase any other product available in the store, or a mutually agreeable solution will be found.
Any delays in delivery are beyond Geocakes' control.

Return policy
The return of food products complies with DL no. 24/2014 (article 17).
Returns of non-food products are subject to shipping costs borne by the customer.
The customer may terminate the contract without payment of compensation and without the need to indicate the reason within 14 days of receipt of the product.
The right of withdrawal will only be valid and effective if the customer returns the products within a maximum period of 30 days from receipt, in the exact original conditions in which they were dispatched to the address provided by the customer and upon delivery of a copy of the proof of purchase.
The customer cannot exercise the right of free resolution in contracts whose purchased goods have been personalized, nor in contracts whose purchased goods or services, by their nature, cannot be returned.
When the right of free resolution has been exercised by the customer under the terms set out above, Geocakes will refund the amounts paid by the customer by the means it deems most appropriate.

Pricing Information
Sales prices are shown in euros and, except for spelling or publishing errors, include VAT. If a computer, manual, technical, or other error occurs that causes a substantial change in the retail price not anticipated by Geocakes, such that it becomes exorbitant or manifestly ridiculous, the purchase order will be considered invalid and canceled.

In case of dispute
The consumer may resort to the Alternative Consumer Dispute Resolution Entity:

Consumer Conflict Arbitration Center of the District of Coimbra
Tel/Fax: 239 821 690
Email: geral@centrodearbitragemdecoimbra.com

CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Web: www.arbitragemdeconsumo.org
For more information, please consult the Consumer Portal at https://www.consumidor.gov.br/
Law No. 144/2015 of 8 September.


Geocakes Unipessoal, Lda
Road N353, No Number
Our Lady of Grace
6060-191 Idanha-a-Nova
CPF - 513898174
Contacts: tel. +351 96 40 760* - email: geral@geocakes.com

Date of creation of these terms on the website: November 11, 2021.