For Geocakes, the privacy and protection of your Personal Data is very important. Geocakes expresses its commitment to complying with current legislation and to processing your personal data in accordance with this privacy policy. Geocakes is a company whose operations are based on trust and transparency in our daily relationships with our customers. The privacy of the data you entrust to us is a priority for us.
This Privacy and Data Protection Policy explains the terms under which Geocakes processes customers' personal data, as well as the rights that apply in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of the European Union – General Data Protection Regulation (GDPR) – and other applicable national legislation on privacy and data protection.
Geocakes respects your preferences regarding the collection and use of your personal data, as well as its protection.
All information and personal data requested will be used by www.geocakes.com, owned by Geocakes, in the processing of your order, in the use of marketing campaigns, prizes or newsletters, in order to provide better customer service.
We always use your personal data with principles of transparency and to ensure we provide the best service.

Definitions:

• Personal Data: any information relating to an identified or identifiable natural person (“Data Subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifying feature such as a name, identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
• Processing of personal data: is an operation or set of operations performed on personal data or on sets of personal data, by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or any other form of making available, comparison or interconnection, restriction, erasure or destruction.
• Personal Data Controller : natural or legal person who determines the purposes and means of processing personal data.
• Control Authority: independent public authority which, in the case of Portugal, is the National Data Protection Commission (CNPD), which is responsible for monitoring the correct application of legislation on the protection of personal data.

• Cookies: computer files that contain a sequence of numbers and letters that uniquely identify a user's Internet access device, but which may may also contain other information, such as your browsing preferences on a particular website. Cookies are downloaded via your browser to your internet access device when you access certain websites.

Entity Responsible for Data Processing

The entity responsible for data processing is Geocakes.

Principles observed:

In the data processing carried out by Geocakes, the principles of lawfulness, loyalty and transparency are observed; limitation of purposes; minimization of data; accuracy; limitation of conservation; integrity, confidentiality and responsibility.

How is your data used?

The data collected is used to process your order, manage your account and, if you agree, send you email information about other products and services that we believe may be of interest to you.
We use the information collected to personalize your future visits to our website.

However, your personal data may be used for other processing operations within the legal limits. In particular, your personal data may be processed for the following purposes:

1. When you carry out purchasing processes for products sold on this website, including concluding agreements to purchase products, we collect your personal data on the purchase form, solely for the purposes of selling, separating and transporting the products ordered by you;

2. When you request service assistance, we collect your personal data solely for the purpose of providing the Customer Support services that are relevant to this website and the assistance;

3. When you request technical assistance, we collect your personal data in order to provide you with information about the website;

4. When you enter a delivery address, we collect your personal data to simplify the processing of your future orders.
   
   

Please report any changes related to your personal data in your personal area.
Unless otherwise specified, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data will only be disclosed to third parties when deemed necessary to process an order.

Your personal data will be disclosed to individuals or legal entities to:

• Make electronic payment, using credit/debit cards,
• Process product sales,
• Choosing, packing and shipping products,
• Solve problems related to product sales,
• Receive payments for product purchases,
• Process product returns.

Your personal data may be communicated to the police or judicial authorities, in accordance with applicable laws and regulations, upon formal request from these same authorities, for fraud prevention purposes (anti-fraud services).
In the above circumstances, your consent to data processing will not be specifically requested.
We would like to inform you that Geocakes processes the personal data of its users only for purposes strictly related to the provision of services through this website.
www.geocakes.com may have access to third-party personal data disclosed by users of this website. For example, when a user purchases a product to be sent to a friend, when the user paying for the product is different from the recipient, or when a user wishes to recommend a service provided on this website or the purchase of a specific product advertised on this website to a friend.
In all cases where you need to disclose third-party information, you must obtain their consent before providing us with their personal data and inform them of our Privacy Policy. You will be solely responsible for the disclosure of third-party information and data, as well as any illegal or incompatible use of such data, if you do not provide consent.
In the event of disclosure of sensitive/confidential data to www.geocakes.com, you are the sole person responsible for the disclosure and illegal use of such data by third parties.

Marketing

We would like to send you information about our products and services that may be of interest to you. If you have previously given your consent, you can withdraw it at any time by writing to the email address provided. You always have the right to opt out of being contacted for marketing purposes.

Access and correction of your information

We want to be sure of the accuracy and reliability of the information we hold about you. We rely on you to provide us with accurate and complete information that allows us to update your data.
The customer has the right to withdraw their consent at any time, without compromising the lawfulness of the processing carried out based on the consent previously given. You also have the right to request Geocakes access to your personal data, rectification or erasure, restriction or opposition to its processing, and data portability.

Rights of personal data holders

Geocakes guarantees its customers the right to exercise their rights of access, rectification, opposition, erasure and limitation of the processing of their personal data.

You have the right to exercise the following rights:

• Right to information: request additional information about how we use your personal data;
• Right of access: access or request access to the personal data you have provided to us;
• Right to portability: request the transmission of the personal data you have provided to us;
• Right to rectification: request the correction or update of your personal data;
• Right to erasure: request the erasure of your personal data, when the law or contract allows it;
• Right to restriction: request that we limit the way we use your personal data, while we correct it or clarify any doubts about its content or how we use it;
• Right to object: we provide a channel for you to contest decisions based on your personal data.

You also have the right to withdraw or change, at any time, the consent you gave us to use your personal data, when it has legitimized the use thereof.
To exercise your personal data protection rights, or whenever you have any questions about how we use your personal data, you should contact us via our email address geral@geocakes.com.

How to exercise your rights:

You can make a complaint to the National Data Protection Commission (CNPD) – Address: Av. D. Carlos I, 134, 1st floor, 1200-651 Lisbon – Telephone: +351213928400 – Fax: +351213976832 – Email: geral@cnpd.pt.
Customers may exercise the aforementioned rights by means of written communication sent to the address of the Official Store indicated on this website, as well as directly to the National Data Protection Commission.

Data Retention:

Your personal data is kept only for the period necessary to provide the service or to comply with legal obligations.
Traffic data may be retained for the period during which the invoice can be legally disputed or payment claimed, as well as for the legally defined periods for forensic investigation and legal action of a criminal nature.

Subcontractors

In carrying out its activities, Geocakes may use third parties—subcontractors—to provide certain services, which may involve access to the personal data of data subjects. In these circumstances, Geocakes ensures that appropriate technical and organizational measures are adopted to ensure that subcontractors meet applicable legal requirements and offer adequate data protection guarantees.

Security

Geocakes guarantees levels of security and protection of the personal data of data subjects.
To this end, it adopts technical and organizational security measures to protect personal data against loss, dissemination, alteration, unauthorized processing or access, as well as against any other form of unlawful processing. However, we recommend that your computer be equipped with software devices that protect it during data transmission and reception, such as
such as updated antivirus systems, and that your browser takes appropriate measures to ensure data transmission security.

Use of Cookies

Geocakes uses cookies on its website to improve performance and the browsing experience of personal data subjects. On the one hand, this increases response speed and efficiency, and on the other, it eliminates the need to repeatedly enter the same information.
Cookies are published by our servers and no one can access the information contained in them.
Only www.geocakes.com has access to the information collected by cookies, collectively and anonymously, in order to optimize its services and those of this website to meet customer needs and preferences, as well as to customize the preparation of Internet pages.
The cookies used are encrypted using a private key, which only platform administrators have access to.
Acceptance of our automatic data collection procedures and the use of cookies is necessary to take full advantage of the many features and services offered through this website, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services we offer.
We use cookies for catalog navigation, online product purchasing, and provision of services reserved for registered users.

Amendment to the Privacy and Personal Data Protection Policy

Geocakes may update or make changes to this privacy policy, and such changes will be duly announced.
The customer is subject to the principles and terms in force on the date of his order, unless the law or the competent authority imposes any changes to them.
We recommend that you visit this page regularly to stay informed of any changes to our privacy policy.

Copyright

All images and photographs on the website www.geocakes.com are protected, and their use without prior authorization is subject to judicial intervention.

Dispute Resolution

The “Online Dispute Resolution” website, managed by the European Commission, is the official website dedicated to helping consumers and traders resolve their disputes outside of court.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Lisbon Consumer Conflict Arbitration Center
http://www.centroarbitragemlisboa.pt/

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
http://www.ciab.pt/pt/

CNIACC – National Center for Information and Arbitration of Consumer Conflicts
http://www.arbitragemdeconsumo.org/

Consumer Conflict Arbitration Center of the District of Coimbra
http://www.centrodearbitragemdecoimbra.com

Algarve Consumer Dispute Information, Mediation and Arbitration Center
http://www.consumoalgarve.pt

Porto Consumer Information and Arbitration Center
http://www.cicap.pt

European Online Dispute Resolution Platform
https://webgate.ec.europa.eu/odr/main/index.cfm?

05-11-2021